Privacy Policy — pg77 Online Gaming

1. Introduction

This Privacy Policy describes how pg77 ("we", "us", "our", "the Platform") collects, uses, stores, and shares the personal data of players ("you", "your") who access or use the pg77 online gaming platform at pg77.ceo.

This policy applies to the desktop browser version, the mobile browser version, and the Android application available on the Download page. By registering an account or using any feature of the pg77 platform, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described here.

This policy should be read together with the pg77 Terms and Conditions, which govern your overall use of the platform. Where this Privacy Policy and the Terms and Conditions address the same matter, this Privacy Policy governs with respect to personal data handling.

2. Data We Collect

The personal data pg77 collects falls into three broad categories depending on how you interact with the platform.

Information You Provide Directly

When you register an account, complete identity verification, contact support, or otherwise interact with pg77, you provide information including:

• Full name as it appears on your government-issued ID
• Date of birth (required for age verification)
• Philippine mobile number
• Email address
• Residential address
• Government-issued ID details provided during KYC verification
• Philippine bank account or e-wallet details provided for withdrawals

Information Collected Automatically

When you access the pg77 platform, certain data is collected automatically by our systems:

Information from Third Parties

In certain cases pg77 may receive information about you from third parties, including identity verification providers used during KYC, payment processors used for deposits and withdrawals, and fraud detection services. This information is used solely for the purpose for which it was received and is not used to build marketing profiles.

3. How We Use Your Data

pg77 uses personal data for the following purposes:

• Account creation and management — setting up and maintaining your pg77 account, processing your login, and managing your profile settings.
• Identity verification (KYC) — confirming that you are who you say you are before withdrawals are processed, as required for financial platform security.
• Transaction processing — handling deposits and withdrawals in Philippine Peso through your nominated payment channels.
• Customer support — responding to account queries, disputes, and technical issues raised through the support team.
• Fraud prevention and security — monitoring account activity for signs of fraud, unauthorised access, or policy violations.
• Responsible gaming monitoring — identifying patterns that may suggest a player needs support with gaming behaviour management.
• Platform improvement — analysing aggregated, anonymised usage data to improve game performance, navigation, and overall platform experience.
• Marketing communications — sending promotional offers, bonus notifications, and platform updates where you have opted in to receive these.

4. Who We Share Your Data With

pg77 does not sell, rent, or trade your personal data. We share data only in the following circumstances:

• Payment processors — your bank account or e-wallet details are shared with payment service providers solely to process transactions you initiate.
• Identity verification providers — document and identity data provided during KYC is shared with our verification partner to confirm your identity.
• Fraud and security services — connection and behavioural data may be shared with fraud detection providers to protect player accounts and the platform.
• Technology and hosting providers — platform infrastructure providers process data on pg77's behalf under strict confidentiality and data handling obligations.
• Legal and regulatory requirements — where required by applicable law, court order, or lawful request from a competent authority, pg77 may disclose data as legally obligated.

All third parties who receive personal data from pg77 are bound by confidentiality obligations and are not permitted to use the data for any purpose beyond the service they provide to pg77.

5. Cookies and Tracking Technologies

pg77 uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit a website.

• Essential cookies — required for the platform to function. These maintain your login session, store your language preference, and enable core platform features. These cannot be disabled without affecting functionality.
• Analytics cookies — used to understand how players navigate the platform, which game categories are most popular, and where technical issues occur. This data is aggregated and anonymised.
• Security cookies — used to detect and prevent fraudulent activity, bot access, and suspicious login patterns.

Most browsers allow you to control cookie settings through the browser's settings menu. Disabling essential cookies may prevent the pg77 platform from functioning correctly.

6. How Long We Keep Your Data

pg77 retains personal data for as long as your account is active and for a reasonable period afterwards to fulfil the purposes described in this policy. Specific retention considerations include:

• Account and transaction records are retained for the period required to comply with financial record-keeping requirements.
• Identity verification documents are retained for the period required following account closure.
• Support correspondence and dispute records are retained for a period sufficient to resolve any follow-up queries.
• Marketing opt-in records are retained for as long as they are relevant to your marketing preferences.

When data is no longer required for any legitimate purpose, it is deleted or anonymised in accordance with our internal data retention procedures.

7. How We Protect Your Data

pg77 takes data security seriously and implements technical and organisational measures to protect personal data against unauthorised access, loss, or misuse:

• All data transmitted between your device and pg77 is encrypted via SSL/TLS protocols.
• Account access is protected by password requirements and OTP-based two-step verification.
• Internal access to player personal data is restricted to staff with a legitimate need to access it.
• Systems are monitored for unusual activity patterns that may indicate a security incident.

Despite these measures, no online platform can guarantee absolute security. If you suspect your pg77 account has been accessed without your authorisation, contact support immediately through the in-platform chat or via [email protected].

8. Your Data Rights

As a pg77 player based in the Philippines, you have the following rights with respect to your personal data. To exercise any of these rights, contact the pg77 support team.

9. Minors and Age Restrictions

pg77 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a required step in the account registration and KYC process.

If we become aware that personal data has been collected from a person under 21, the account will be closed immediately, any balance will be forfeited in line with the Terms and Conditions, and the personal data will be deleted. If you believe an underage person has registered on pg77, contact support immediately.

10. Changes to This Privacy Policy

pg77 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable standards, or other relevant factors. When changes are made, the updated policy will be published on this page with a revised review date at the top.

We encourage you to review this page periodically. Continued use of the pg77 platform after a revised Privacy Policy is published constitutes acceptance of the updated version. If the changes are material, we will make reasonable efforts to notify active players through the platform or via registered email.

11. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled, please contact the pg77 support team.

You can reach us through the in-platform live chat feature available when you are logged in to your account, or by emailing us directly:

We aim to respond to all data-related enquiries within a reasonable timeframe. For urgent account security matters, the in-platform chat is the fastest way to reach the team.